CUSTOMER SERVICE

In order to make payment not only as easy as possible for you, but also safe and familiar to you, we at Umzugsdecken-online.de do our best to offer our customers as many payment options as possible: 

1. Instant bank transfer At Umzugsdecken-online.de you can pay securely through Sofort. Sofort Banking is the international counterpart of iDeal. This method works the same way, but has a different approach with banks to make it work in case of iDeal malfunctions! 

2. Pay in advance You can transfer the total amount to the account number of Umzugsdecken-online.de (IBAN: NL78 INGB 0008 104 615), stating your order number. Your order will then be processed upon receipt of your payment. In your order confirmation, you will find the bank details with the payment reference provided so that you can use the correct payment. Please note: with this method the processing is longer than with other payment methods (approximately 1 working day). (approx. 1 working day) 

3. PayPal Pay easily and directly through your own PayPal account. For more information, see: www.paypal.de. 

4. Credit Card It is also possible to pay with your credit card. You can pay with: American Express, MasterCard or Visa. (Click on the link for more information) 

5. On account Attention: This payment method is only available to best customers who have already placed multiple orders. Your order will be loved and you will have 8 days to pay the bill. You hereby enter into an agreement with Profipack Verpackungen and agree that the invoice will be paid within 8 days.

6. Giropay At Umzugsdecken-online.de, YOU can pay securely online with Giropay. Giropay is the online payment method for the German market. 

7. Klarna pays later With Klarna pay later, you can view, try and experience your order at home as you wish. Satisfied with your order? Grand! Then you pay by clicking on the button.

Free delivery from € 150,- nationwide moving-blankets.com uses free delivery from € 150,-, below this amount € 9.25 shipping costs will be charged.

Does the product not meet your expectations? We will be happy to help you. With Moving-blankets.com, the return is completely uncomplicated. Different legal provisions apply to private customers than to business customers and companies. Therefore, check which conditions apply in your case.

If you have ordered as a private customer, consumer law applies to you. So you have the right to cancel your order. You can do this in writing, by e-mail or in any other unambiguous way after placing your order. Once you have received the product, the right to cancel the order expires. However, 14 working days after receipt of your order, you then have the right to revoke the agreement without giving any reason. If you wish to exercise your right of withdrawal, please let Verhuisdekens.com know within the withdrawal period and by means of the model withdrawal form or in any other unambiguous way. After the withdrawal period has expired, you still have 14 working days to return the products. Return forms that have not been sent within 14 working days of the withdrawal period will not be processed. 

Do you want to return the product? Then you must send the products undamaged to the address below. We kindly ask you to fill out the return form to speed up the return process, but you are not obliged to do so. 

Profipack Verpakkingsmaterialen 
Waardsedijk oost 8
3417 XJ Montfoort
The Netherlands

Download the return form

Conditions for returning 

• products that are returned must meet the conditions below. Is this not the case? 
• Then we have the right to charge a depreciation. Products that are returned must be undamaged and complete. The products must be returned in their original packaging.
• The products must be returned in suitable (re)packaging. 
  

Return costs 

You shall bear the direct costs of the return costs of the goods. The shipping costs are: package - 8,50€ and pallet - 39,50€. If we have made a mistake, we will of course cover the shipping costs. If you are unable to return the order, we can take care of that for you. We will then invoice you for the costs. 

Pleasemake a note of the shipping number of the carrier and the corresponding postal code when returning so that the shipment can be tracked. As soon as we have received the return, we will deal with it within 3 working days. 

If you have decided to refund your money, it will be returned to the account from which the order was paid. The money will be transferred to your account within 8 business days.

Exchanges 

If you have chosen to exchange products, the products in question will be sent to you as soon as possible. 

Unless 

otherwise agreed by the parties, the right of revocation does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, Are you still not satisfied? If so, please contact our customer service. 

If you have placed an order as a business customer or company, you are obliged to accept the ordered products as soon as the order has been received. However, you have the right to cancel your order before it is shipped. 

Did you order the wrong product? Please contact our customer service so that we can find a suitable solution together. 

Tip: We kindly ask you to check the following as soon as you have received an order: 

• Have the correct items been delivered? 
• Has the right quantity been delivered? 
• Did you receive the products in good condition? 

Is this not the case? If so, please contact our customer service.

We also offer the possibility to pick up your order from us. For example, it is possible when you are in a hurry with your order and want to pick up the goods. So it may be that you are on the track and that saves shipping costs. If you don't buy anything online from us, but you want to, then that's also possible. Pass this on to us by phone or e-mail so that we are informed and this will save time with processing your order.

It is possible to pay afterwards. We work with a credit check and if your company is shown as safe, the goods can be delivered on account. The credit control is carried out by Credit Safe. realized. We use a payment within 8 days. If it is not possible to pay on account, we will contact you to pay the invoice. We can send you a payment link so that you can pay immediately. Existing customers can order on account and are asked to indicate the purchase number at checkout.

Yes, you can track the status of your order. Once at the end of the day the packages and shipments are picked up and scanned at the carrier, your package gets a tracking number. The number will be automatically sent to your e-mail address. With this tracking number, you can log in to Hoek Transmission to track the status of your package

In the webshop we use volume discounts if you buy a lot. If you regularly order larger quantities of packaging material, we can make you an appropriate offer at any time. It is advisable to contact us so that we can provide you with an individual offer. This can be a package purchase or certain fixed-price agreements. 

If you would like to receive a tailor-made offer, please contact us: info@moving-blankets.com or by phone: +31 348 712 514.

Yes, that is certainly possible. We would be happy to visit you to advise or discuss the packaging range we can offer you. If you would like to invite us, we will be happy to visit you. Please contact us: info@moving-blankets.com or by phone: +31 348 712 514. See you!